Exchange & Return Policy

Dear Customers,
Thank you for choosing our products — we truly value your trust.

In line with our commitment to your safety and adherence to international health standards, we’d like to clarify our exchange and return policy for beauty products as follows:

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1. No Returns Accepted:
Due to hygiene and safety reasons, beauty products (such as makeup, skincare, and perfumes) cannot be returned, even if unopened or in their original condition. This is to ensure product safety for all users.

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2. Cases Eligible for Exchange:
We accept exchanges only in the following cases:
    •    If the product has a proven manufacturing defect
    •    If you receive a different product from what you ordered

📌 Important Conditions:
    •    You must contact us within 3 days of receiving your order
    •    We recommend double-checking your order before checkout to ensure product suitability

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💬 Questions or Concerns?
We’re happy to assist you via our support channels.

For inquiries or more information, please reach out to us:
📧 Email: moonshine.beauty.more@gmail.com
📱 WhatsApp: +968 7116 3006
🕒 Working Hours: Sunday to Thursday, 8:00 AM – 4:00 PM

We’re here to ensure the best shopping experience for you 💖