Moonshine Payment & Delivery Policy

(Simplicity · Transparency · Speed)

1. Payment Methods
✅ Secure online payment through our store only:
    •    Credit Cards (Visa / Mastercard)
    •    Digital Wallets (Apple Pay, Google Pay)

⚠️ Cash on Delivery is not available at the moment.

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2. Delivery Time
📦 3–5 business days

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3. Delivery Fees
    •    OMR 2 across all regions of Oman
    •    OMR 3 for Khasab

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4. Shipment Tracking
You’ll receive an instant message via:
    •    WhatsApp with a tracking number from Noel Shipping Company

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5. Delay Policy
If your order is delayed beyond 5 business days,
🎁 You’ll receive a 10% discount coupon for your next order!

We are not responsible for delays caused by:
❌ Incorrect address
❌ Weather conditions
❌ Shipping company s…
 

To track your order, you will receive a message via WhatsApp containing your tracking number with the shipping company (Nool).
Please enter your Nool tracking number at the following link:
👉 https://nooloman.app/login.php
 

Exchange & Return Policy

Dear Customers,
Thank you for choosing our products — we truly value your trust.

In line with our commitment to your safety and adherence to international health standards, we’d like to clarify our exchange and return policy for beauty products as follows:

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1. No Returns Accepted:
Due to hygiene and safety reasons, beauty products (such as makeup, skincare, and perfumes) cannot be returned, even if unopened or in their original condition. This is to ensure product safety for all users.

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2. Cases Eligible for Exchange:
We accept exchanges only in the following cases:
    •    If the product has a proven manufacturing defect
    •    If you receive a different product from what you ordered

📌 Important Conditions…
 

If you receive a wrong or incorrect product, or one with a defect, please contact our Customer Service team via WhatsApp.
We will promptly resolve the issue and ensure that the correct product is sent to you quickly and on time.